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If your passengers are addicted to Text Messages, reservation service is available to simplify their life and reducing the volume of calls you would have to handle.
With his cell-phone, the passenger will only have to write the pick-up information and the drop-off date and time if it is not for an immediate pick-up. With a single Text message, the passenger will be able to cancel an order.
It will also allow him to request the status of his pick-up and prevent him being late.